Terms of Service

Effective August 13, 2025

These Terms of Service (“Terms”) govern your access to and use of the website at https://www.merchant-maven.com and any consulting services provided by Merchant Maven (“we,” “us,” “our”). By using our site or engaging our services, you agree to these Terms.

1. Independent Service; No Affiliation

Merchant Maven is an independent consulting service for Amazon sellers. We are not affiliated with Amazon. References to third-party services, including Amazon, do not imply endorsement or partnership.

2. Services

We provide consulting related to Amazon seller operations, including but not limited to account setup, listing optimization, FBA logistics, account health, and case management. Specific deliverables, pricing, and timelines may be detailed in written proposals or statements of work (“SOWs”).

3. Client Responsibilities

4. Fees & Payment

Fees, expenses, and payment terms will be specified in a proposal or SOW. Unless stated otherwise, invoices are due upon receipt. Late payments may incur a finance charge or suspension of services.

5. No Guarantee of Results

Marketplace outcomes depend on many factors outside our control. We do not guarantee specific results (e.g., rankings, reinstatements, revenue).

6. Intellectual Property

We retain ownership of our pre-existing materials and know-how. Upon full payment, we grant you a non-exclusive, non-transferable license to use any deliverables we create for your internal business purposes, unless otherwise stated in writing.

7. Confidentiality

Each party agrees to keep confidential information received from the other party confidential and to use it only for the purpose of performing or receiving the services, subject to standard exceptions (public information, independently developed, legally required disclosure).

8. Third‑Party Services

We may recommend or interact with third‑party tools or platforms. Those services are governed by their own terms and policies. We are not responsible for third‑party services.

9. Disclaimers

The site and services are provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non‑infringement.

10. Limitation of Liability

To the fullest extent permitted by law, we will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenues. Our aggregate liability for all claims relating to the services will not exceed the amounts paid by you to us in the 3 months preceding the event giving rise to the claim.

11. Indemnification

You agree to defend, indemnify, and hold us harmless from any claims, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from your use of the services, your breach of these Terms, or your violation of applicable laws or third‑party rights.

12. Governing Law; Venue

These Terms of Service shall be governed by and construed in accordance with the laws of the Republic of Costa Rica, without regard to conflict of law principles. Any dispute, controversy, or claim arising out of or relating to these Terms of Service shall be finally settled by arbitration under the Rules of Arbitration of the International Chamber of Commerce (ICC). The seat of arbitration shall be Miami, Florida, United States, and the language of arbitration shall be English. The arbitral award shall be final and binding on the parties.

13. Changes

We may update these Terms from time to time. The updated version will be posted on this page with a new “Effective” date. Continued use of the site or services after changes constitute acceptance of the updated Terms.

14. Contact

Questions about these Terms? Email legal@merchant-maven.com.

These Terms are a general template and do not constitute legal advice.